ITIL® 4 Foundation – 2 days course for ITIL experienced

2 Days (14 hours)

ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.

Course description:

The ITIL® (4) Foundation “Pro” is a 2-day classroom room based on the exam specifications specified by AXELOS for the ITIL® (4) Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL 4 service management framework and prepare for the ITIL® (4) Foundation exam. 

At the end of this course, you will be able to:

• Understand the key concepts of ITIL service management.
• Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
• Understand the four dimensions of ITIL service management.
• Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.  
• Understand the key concepts of continual improvement.
• Learn the various ITIL practices and how they contribute to value chain activities

Audience:

The ITIL® (4) Foundation course fundamentally targets the participants in the IT and business domains who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

• IT Support Staff
• IT Consultants
• Business Managers
• Business Process Owners
• IT Developers
• Service Providers
• System Integrators

Prerequisites:

There are no prerequisites for this course, although basic knowledge of Service Management concepts is helpful.

Course material:

All course material will be delivered digital and consist of:

• Course material with slide sett
• Notebook with sample exams
• Official ITIL Foundation manual
• PodCast which sums up the highlights per day

How to take the exam:

Regular classroom courses:

Paper based exam at the end of the last course day

Virtual courses:

You will get an exam voucher that gives you access to an online exam. This can be booked and taken home monitored by a proctor via camera.

The trainer will also guide you through the procedures on how to book and prepare for the exam during the course

For both alternatives:

If you fail on your first attempt, you receive a free online retake voucher. This can only be conducted online.

Agenda:

Module 1: Course Introduction

• Introduction to IT Service Management in the Modern World
• Introduction to ITIL 4
• Case Study: Axle Car Hire
• Case Study: The CIOs Vision for Axle
• Exam Details
   

Module 2: Service Management: Key Concepts

• Value and Value Co-Creation
• Value: Service, Products, and Resources
• Service Relationships
• Value: Outcomes, Costs, and Risks
   

Module 3: The Guiding Principles

• The Seven Guiding Principles
• Applying the Guiding Principles
   

Module 4: The Four Dimensions of Service Management

• Organizations and People
• Information and Technology
• Partners and Suppliers
• Value Streams and Processes
• External Factors and Pestle Model