ITIL® 4 Specialist: Collaborate, Assure and Improve

3 Days (21 hours)

This combined practice module covers the key concepts of five ITIL practices, namely, Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management.

The ITIL 4 Specialist: Collaborate, Assure and Improve combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these practices.

• ITIL® 4 Practitioner: Relationship Management
• ITIL® 4 Practitioner: Supplier Management
• ITIL® 4 Practitioner: Service Level Management
• ITIL® 4 Practitioner: Continual Improvement
• ITIL® 4 Practitioner: Information Security Management

This course will help you to:

• Define the key concepts, principles, value and challenges of ITIL 4’s five management practices
• Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
• Integrate the practices in the organization’s value streams
• Understand the interfaces and synergies across these five practices
• Apply metrics and practice success factors to improve performance
• Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model
• Audience:
• Everyone having an ITIL certification

Prerequisite:

For taking the exam, a candidate must have passed the ITIL 4 Foundation certification.

Course material:

Official course material will be delivered digital and consist of:

• Course material 
• ITIL Practice guide for Collaborate, Assure and Improve

CONTENT

1. Understand the key concepts of the CAI practices.
2. Understand the processes of the CAI practices.
3. Understand the roles and competences of the CAI practices.
4. Understand how information and technology support and enable the CAI practices.
5. Understand the role of partners and suppliers in the CAI practices.
6. Understand how the ITIL capability model can be used to develop the CAI practices.
7. Understand how the ITIL guiding principles support the CAI practices.