ITIL® 4 Practitioner: Change Enablement

1 Day (7 hours)

This module helps to maximize the number of successful service and product changes by ensuring that risks have been accurately assessed, authorizing changes to proceed, and managing the change schedule.

The ITIL 4 Practitioner: Change Enablement is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximizing value of the Change Enablement practice in their everyday work. 

This course will help you to:

• Ensure that changes and their components are realized in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs
• Minimize the negative impacts of change
• Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope
• Be adaptive to meet the needs of various approaches to change development
• Measure, assess and develop the Change Enablement practice capability in your organization by using the ITIL Maturity Model.

Audience:

• Everyone having an ITIL certification
• Change Manager

Prerequisite:

For taking the exam, a candidate must have passed the ITIL 4 Foundation certification.

Course material:

Official course material will be delivered digital and consist of:

• Course material 
• ITIL Practice guide for Change Enablement

CONTENT

1. Understand the key concepts of the practice
2. Understand the processes of the practice
3. Understand the roles and competences of the practice
4. Understand how information and technology support and enable the practice
5. Understand the role of partners and suppliers in the practice
6. Understand how the ITIL capability model can
   be used to develop the practice
7. Understand how the ITIL guiding principles
   support the practice.