ITIL® 4 Practitioner: Release Management

1 Day (7 hours)

This module provides best practice guidance on how to make new and changed services and features available for use in line with the organization’s policies and agreements between the organization and its service consumers.

The ITIL 4 Practitioner: Release Management practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximizing value of the Release Management practice in their everyday work. 

This course will help you to:

• Establish and maintain effective approaches to the release of services and service components across the organization
• Ensure effective release of services and service components in the context of the organization’s value streams and service relationships
• Reduce risks and losses resulting from releases
• Measure, assess and develop the Release Management practice capability in your organization by using the ITIL Maturity Model

Audience:

• Everyone having an ITIL certification

Prerequisite:

For taking the exam, a candidate must have passed the ITIL 4 Foundation certification 

Course material:

Official course material will be delivered digital and consist of:

• Course material 
• ITIL Practice guide for Release Management

CONTENT

1. Understand the key concepts of the practice
2. Understand the processes of the practice
3. Understand the roles and competences of the practice
4. Understand how information and technology support and enable the practice
5. Understand the role of partners and suppliers in the practice
6. Understand how the ITIL capability model can
   be used to develop the practice
7. Understand how the ITIL guiding principles
   support the practice.