ITIL® 4 Practitioner: Continual Improvement

1 Day (7 hours)

The purpose of this practice is to align the organization’s services with changing business needs through the ongoing improvement of products, services, practices or any element involved in the management of products and services.

«The purpose of the continual improvement practice is to align the organization’s practices and services with changing business needs through the ongoing improvement of products, services, practices, or any element involved in the management of products and services. »

The ITIL 4 Practitioner: Continual Improvement practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximizing value of the Continual Improvement practice in their everyday work.  

This course will help you to:

• Adapt to changing business needs and circumstances, and maintain and increase the value generated by their service value system (SVS) 
• Enhance product and service quality, reliability and responsiveness 
• Improve their overall capabilities to deliver and manage services efficiently 
• Develop an organizational culture of engagement, empowerment and innovation 
• Measure, assess and develop the Continual Improvement practice capability in their organization by using the ITIL Maturity Model.

Audience:

• Everyone having an ITIL certification

Prerequisite:

For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.

Course material:

Official course material will be delivered digital and consist of:

• Course material
• ITIL Practice guide for Continual Improvement

CONTENT

1. Understand the key concepts of the practice
2. Understand the processes of the practice
3. Understand the roles and competences of the practice
4. Understand how information and technology support and enable the practice
5. Understand the role of partners and suppliers in the practice
6. Understand how the ITIL capability model can
   be used to develop the practice
7. Understand how the ITIL guiding principles
   support the practice.