ITIL® 4 Practitioner: Relationship Management

1 Day (7 hours)

This module provides best practice guidance on how to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels. It includes the identification, analysis, monitoring, and continual improvement of relationships with and between stakeholders.

«The purpose of the relationship management practice is to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels. It includes the identification, analysis, monitoring, and continual improvement of relationships with and between stakeholders. »

The ITIL 4 Practitioner: Relationship Management is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximizing value of the Relationship Management practice in their everyday work.  

This course will help you to:

• Establish a common approach to relationships and relationship management that can be adopted and followed across the organisation   
• Ensure successful relationships within an organisation, as well as between an organisation and external parties including customers, users, partners and suppliers 
• Promote shared or mutually recognised goals, no-blame cooperation and collaboration, continuous learning, open communication, and conflict prevention and mediation 
• Identify and manage stakeholders and their interests 
• Measure, assess and develop the Relationship Management practice capability in their organisation by using the ITIL Maturity Model. 

Audience:

• Everyone having an ITIL certification

Prerequisite:

For taking the exam, a candidate must have passed the ITIL 4 Foundation certification or ITIL® V3 Foundation examination.

Course material:

Official course material will be delivered digital and consist of:

• Course material 
• ITIL Practice guide for Relationship Management

CONTENT

1. Understand the key concepts of the practice
2. Understand the processes of the practice
3. Understand the roles and competences of the practice
4. Understand how information and technology support and enable the practice
5. Understand the role of partners and suppliers in the practice
6. Understand how the ITIL capability model can
   be used to develop the practice

Understand how the ITIL guiding principles support the practice.