ISO 20000 LEAD AUDITOR

40 hours training

Course Overview

Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.

Course Objectives

– Understand the operations of a Service Management System (SMS) based on ISO/IEC 20000.

– Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks.

– Understand an auditor’s role to plan, lead and follow-up on a management system audit in accordance with ISO 19011.

– Learn how to lead an audit and audit team.

– Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an SMS audit.

– Acquire the competencies of an auditor to plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011.

Course Prerequisites

A fundamental understanding of ISO/IEC 20000-1 and comprehensive knowledge of audit principles.